Document safe opening
Can I request help when a passport is urgently needed?
Yes. Explain the deadline by phone, but attendance and completion depend on the safe and available engineer.

Document safe opening — planning the work
For document safe opening, the locking system and reported fault determine the assessment. Avoid forcing the mechanism and provide available manufacturer information when discussing the work.
More questions
about this service.
Should I email copies of documents inside the safe?
They are not needed to describe the fault. Share only the identification or authority evidence requested through an agreed channel.
What should be covered at handover?
Check lock operation, authorised access and agreed security arrangements.
Document safe opening by area
Select a place to view this service for that location. Please provide the postcode when you enquire.