Door will not unlock
Why does the key move but the door remain shut?
Another component may still be engaged, jammed or disconnected even though the cylinder can rotate.

Door will not unlock — planning the work
For door will not unlock, a sticking lock can be affected by the door or its alignment as well as the lock mechanism. Confirm the fitting and symptoms before deciding between adjustment, repair and replacement.
More questions
about this service.
Should I describe earlier intermittent faults?
Yes. Changes in handle feel, unusual noises or previous sticking can narrow the assessment.
How is the quotation worked out?
Establish any initial assessment charge and the scope of replacement before the work begins. The quotation depends on the identified mechanism, appropriate parts, door condition, access and agreed attendance time.
Will access authorisation need to be checked?
Confirm your authority to commission the work. For shared premises, identify the occupier or manager responsible for the opening.
What should be covered at handover?
Check locking, unlocking, secure closure and key handover.
Door will not unlock by area
Select a place to view this service for that location. Please provide the postcode when you enquire.